Terms & Conditions
Last updated: 25 June 2026
1. About Us
Arvena Tech Ltd is a private limited company registered in England and Wales (Company No. 17302054), with registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. Email: info@arvena.uk
2. Acceptance of Terms
By accessing this website or engaging our services, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use this website or our services.
3. Services
Arvena Tech Ltd provides technology consulting, software development, business automation, and related IT services to business clients. All services are delivered remotely unless otherwise agreed in writing. The specific scope, deliverables, timeline, and fees for each project are agreed upon individually prior to commencement of work.
4. Project Scope and Change Requests
Each project is performed in accordance with an individual Project Proposal, Statement of Work (SOW), Quotation or other written agreement.
Any work requested outside the agreed project scope shall be considered additional services and may require a separate quotation.
Changes to the agreed scope may affect the project timeline, pricing, and deliverables. Any such changes must be confirmed in writing before implementation.
5. Client Responsibilities
The Client agrees to:
provide all required information, materials, and access credentials in a timely manner;
appoint a primary contact person for project communication;
provide prompt feedback and approvals where required;
ensure that all supplied materials do not infringe any third-party rights;
pay invoices in accordance with the agreed payment schedule.
Project timelines may be extended where delays are caused by the Client.
6. Quotations and Pricing
Any prices displayed on this website are indicative starting points and do not constitute a binding offer. A formal written quotation will be provided for each project following an initial consultation. Prices are quoted in GBP and exclusive of VAT where applicable.
7. Payment Terms
Payment terms are agreed on a per-project basis and outlined in the project agreement or invoice. Unless otherwise agreed: fixed-price projects require a deposit prior to commencement; milestone-based projects are invoiced upon completion of each milestone; hourly consulting is invoiced monthly. Invoices are payable within 14 days of issue.
8. Acceptance of Deliverables
Upon delivery of project deliverables, the Client shall review them within a reasonable period.
Unless material defects are reported within the agreed review period, the deliverables shall be deemed accepted.
Any additional modifications requested after acceptance may be treated as additional services.
9. Intellectual Property
Upon receipt of full payment, the client receives full ownership of the deliverables created specifically for their project. Arvena Tech Ltd retains ownership of any pre-existing tools, frameworks, or methodologies used in delivering the services.
10. Third-Party Software and Services
Projects may include third-party software, open-source libraries, APIs, plugins, cloud platforms, or licensed components.
Ownership of such components remains subject to their respective licences and is not transferred to the Client unless expressly stated otherwise.
11. Confidentiality
Both parties agree to keep confidential any sensitive business information shared during the course of the engagement and not to disclose it to third parties without prior written consent.
12. Limitation of Liability
To the fullest extent permitted by law, Arvena Tech Ltd shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or website. Our total liability in connection with any project shall not exceed the total fees paid by the client for that project.
13. Warranties
Arvena Tech Ltd warrants that its services will be performed with reasonable skill and care in accordance with industry standards. We do not warrant that our services will be uninterrupted or error-free, and we will use reasonable efforts to remedy any defects within an agreed timeframe.
14. Refund Policy
14.1 General Policy
Payments made to Arvena Tech Ltd are generally non-refundable once work has commenced, unless otherwise agreed in writing or required by applicable law.
14.2 Completed Services
No refunds will be provided for completed services, accepted deliverables, or completed project milestones.
14.3 Initial Deposit
Any project deposit or upfront payment is non-refundable, as it reserves project resources and enables work to commence.
14.4 Third-Party Costs
Costs incurred on behalf of the Client, including software licences, domains, hosting, cloud services, plugins, APIs, or other third-party services, are non-refundable.
14.5 Company Breach
If Arvena Tech Ltd materially breaches the applicable Project Proposal or Service Agreement and fails to remedy such breach within a reasonable period after receiving written notice, the Client may be entitled to an appropriate refund for services that have not been delivered.
15. Cancellation Policy
15.1 Cancellation by the Client
The Client may cancel a project at any time by providing written notice to Arvena Tech Ltd.
15.2 Payment for Completed Work
Upon cancellation, the Client shall pay for all work performed, project milestones completed, approved change requests, and any third-party costs incurred up to the effective cancellation date.
15.3 Suspension of Services
Arvena Tech Ltd may suspend work where invoices remain unpaid, required information or materials are not provided by the Client, or the Client materially breaches these Terms & Conditions.
15.4 Cancellation by Arvena Tech Ltd
Arvena Tech Ltd may terminate or suspend a project where the Client materially breaches these Terms & Conditions, fails to fulfil payment obligations, or where continued cooperation becomes impossible.
15.5 Ownership of Deliverables
Ownership of deliverables shall remain with Arvena Tech Ltd until full payment has been received in accordance with Section 9 (Intellectual Property).
15.6 Cancellation Notice
All cancellation notices must be submitted in writing to:
info@arvena.uk
16. Force Majeure
Neither party shall be liable for delays or failure to perform caused by events beyond its reasonable control, including natural disasters, war, terrorism, epidemics, government actions, internet outages, or other force majeure events.
17. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
18. Entire Agreement
These Terms & Conditions, together with any applicable Project Proposal, Quotation, Statement of Work, Service Agreement, or other written agreement between the parties, constitute the entire agreement between Arvena Tech Ltd and the Client in relation to the services provided and supersede all prior discussions, negotiations, representations, or agreements relating to the same subject matter.
19. Severability
If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
20. Changes to These Terms
We reserve the right to update these Terms & Conditions at any time. The latest version will always be available on this page with the updated date shown at the top. Continued use of our services following any changes constitutes acceptance of the updated terms.
21. Contact
For any questions regarding these Terms & Conditions, please contact us at info@arvena.uk